FAQ

• You can ask for a redelivery directly on Marketplace or through our redelivery terminal at  Mainstore 

• Please use the Redelivery Terminal in the   Mainstore

• Demos are available for each item, therefore all sales are final. Cause this we have a strict policy of No Refunds No Exchanges.

• Refunds are available for (proved) double purchases ONLY. Open a Ticket in the Discord Support section  for a request.

• Please follow these instructions:

1. click on the vendor with left mouse button 
2. select "Buy Gift" in the popup
3. write the recipient's legacy name (not display name) 
4. pay the vendor 
5. the item will be delivered to the recipient you have chosen

• For the most of the "old" releases, the HUD included in the DEMO package is a "visual display" of the fully functional HUD that is in the full release version. Last releases instead have all the functionality of a normal HUD.

• The common solution are: 

1. Try to relog, maybe the lag affected you compromising the working of the hud.
2. The sim where you are must allow the scripts work.

If these solutions dosen't work, please open a ticket in the Discord Support section  to report the problem and allow us to resolve it as soon as possible.

• Please pay attention on the Belleza HUD, you could have selected the JD Shape.

• Make sure you are wearing the item created for the hands/feet/body you are using. 

Vista>Vista - Maitreya> Maitreya - Belleza>Belleza Legacy>Legacy and so on and be sure the bento body you are wearing is the last release.

For the most the problem is only a little distraction.